Introduction

“If you can’t measure it, you can’t manage it” is a famous quote by Peter Drucker which still holds true today. Many struggle to develop and manage measures such as Key Performance Indicators (KPIs) to make better decisions. This program will help participants to identify meaningful KPIs, align measures to strategy, and use measures to drive improvement towards fulfilling objectives.

Learning Outcome

At the end of the program, participants will be able to:

• Define measures, metrics and KPIs and the role they play in measuring organisational and individual performance.
• Differentiate between objectives and KPIs.
• Identify KPI selection in different contexts.
• Apply best practice techniques to KPI selection.
• Document KPIs in a standardised template.
• Align KPIs to organisational strategy and cascading objectives.

Duration

2 Days (13 Hours)

Target Participant

• Division II (ES2)
• Division III – C3 (ES3)

Language

English / Malay