Introduction

How many times do we hear complaints from the public concerning the government’s slow processes? Bureaucracy everywhere? There are many factors contributing to the issues and one major contributor would be the complexities of the process itself. This course will enhance the knowledge and skills of the participant in identifying, analysing, and redesigning the business workflow and process to increase operational efficiency.

Learning Outcome

At the end of the program, participants will be able to:

• Improve the effectiveness of service delivery and challenge the status quo.
• Focus on the analysis and design of workflows and business processes within an organisation.
• Help to restructure the organisation by focusing on the ground-up design of their business processes.

Duration

3 Days (19.5 Hours)

Target Participant

• Division I (ES1)
• Division II (ES2)
• Division III (ES3)

Language

English